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Advanced Customer Service Specialist- Stockless

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives...

Job Views ( 30 )

Tiffin, Ohio

Other County

11/2/2021

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Job Description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward.  Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
 
We have a job opening and exciting opportunity for a full-time Advanced CS Specialist- Stockless in our Tiffin, OH location. The primary role of an Advanced CS Specialist- Stockless is responsible for providing general customer service functions to our commercial customers hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, ect. This individual will be assigned as a customer service specialist working with our low unit of measure or stockless customers, including hospitals, surgery centers, physician group and off cites.
 
What You Will Do:
  • Key liaison between operations and our customers to resolve order related issues.
  • Work with our customers to ensure streamlined communications on stocking levels, item usage and product changes.
  • Help to resolve manufacturer backorders, allocations, etc.
  • Analyzes hospital backorder reports to determine why the shortage and how to fix going forward.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
  • Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
  • Participate in conference calls and make site visits as needed.
  • Work effectively with all internal departments, outside sales personnel and customers.
  • Contributes to the development and maintenance of standards and procedures regarding customer service.
  • Other duties as assigned.
Work Location:
  • This role is located in Tiffin, OH.
We offer great benefits and competitive pay!  
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
 
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
 
Position will remain open until filled.  Interested applicants should apply on-line at http://www.concordancehealthcare.com/careers.

Job Requirements

What You will Need to be Successful: 
  • Bachelor’s Degree or 3 years’ experience in customer service or related field.
  • Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus.
  • Typing and data entry skills required.
  • High energy, positive attitude and customer service oriented.
  • Must have excellent communication skills, and be forward thinking.
  • Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
  • Related work experience, medical product knowledge beneficial.
  • Must be reliable and be able to function independently.
  • Must be able to successfully pass a pre-employment drug screening and background check. 

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