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Candidate Care Specialist (Inbound Call Center 11am – 8pm Shift)

 A Candidate Care Representative will have the responsibility of answering incoming telephone calls and direct calls to the appropriate individual/department...

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Findlay , Ohio

Hancock County


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Job Description

 A Candidate Care Representative will have the responsibility of answering incoming telephone calls and direct calls to the appropriate individual/department and/or answer the candidate inquiry. This position must respond in a calm and professional manner to all individual inquiries. Candidates must have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers, as well as our clients. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES: Answer incoming calls from candidates and client contacts. Record accurate notes and update last action status in the candidates’ files in applicant tracking system. Verify and update candidate contact information. Provide candidates with updates regarding their status in the hiring process. Provide candidates with assistance / direction in completing clients’ application process. Send communication updates to account teams based on calls from candidates. Determine and troubleshoot candidate issues and escalate to account team if needed. Schedule candidates for interviews (phone and in person). Review information on the intranet to find solutions to candidate problems and answers to candidate questions. Run analytical reports. Assist with additional administrative support tasks as needed. Performs related work as required.

Job Requirements

High School Diploma or GED required 1-3 years of Customer Service Preferred Qualifications

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Experience with Customer Service, Inbound/Outbound Calls preferred Written & Verbal Communication Skills Professional Telephone Skills Computer Skills

About ADP Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE Magazine, and recognized by Forbes as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.

ADP believes that diversity leads to strength.

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