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Care Navigator – Emergency

PURPOSE OF THIS POSITION The Emergency Department Care Navigator nurse provides intensive emergency room case management support for patients and utilization...

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Findlay, Ohio

Hancock County


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Job Description


The Emergency Department Care Navigator nurse provides intensive emergency room case management support for patients and utilization coordination for the emergency department. The Care Navigator’s role is to serve as a clinical resource to providers and staff to aid patients who have complex health needs in improving their health and/or managing their chronic condition or transitioning their care to the next appropriate level. The Care Navigator focuses on development of the patient’s care plan and smoothy and safely transitioning care. The Care Navigator works closely with the care transitions team, attending physicians, emergency department physicians, home care agencies, insurance and other providers to coordinate transitions across the care continuum.


Duty 1: Embedded in the emergency department to establish regular communication with physicians and staff for ongoing coordination of care for patients. Serves as a clinical resource/consultant to enhance communication and effective utilization of health care resources for patients.

Duty 2: Manages high risk, clinically complex, and/or resource intensive patients in order to optimize clinical, functional, and cost effective outcomes. Proactively assesses for utilization patterns for specific patients and intervenes accordingly.

Duty 3: Utilizes nursing processes to assess and plan strategies for patient care with emphasis upon appropriate resource utilization, appropriate levels of care, quality and patient and family education. Develops and implements culturally sensitive plans of care which address the specific diagnosis, age, gender, psycho-social, and emotional needs of each patient. Implements transition plans for patients when appropriate, including coordination of facility placement or medical/community resource connection.

Duty 4: Establishes and maintains communication/collaboration with the interdisciplinary team across the continuum to coordinate clinical care. Maintains active communication and collaboration with BVHS entities and community agencies and resources to assist patients and families to gain access to these services.

Duty 5: Evaluates and identifies post-discharge concerns, patient access to needed services, and coordinates access across the care continuum. Appropriately refers patients with physician approval to appropriate resources for education, services, and resolution of care issues for the patient.

Duty 6: Acts as a resource for providers to determine correct admission status utilizing intensity of service and severity of illness criteria (Interqual) to maintain appropriate care level and utilization of hospitalization outside of normal business hours.

Duty 7: Manages case load effectively including timely physician and patient communication, record keeping, and keeping management informed of any unusual or special incident occurrence.

Duty 8: Collects and/or analyzes data specific to patient populations and analyzes data for trends and outcomes. Utilizes data findings to evaluate program strengths and to identify areas for improvement.

Duty 9: Displays Service Excellence as evidenced by practicing the mission, vision, and values of the organization to promote patient satisfaction.

Duty 10: Assists other members of the Care Transitions team as needed during periods of low emergency department volume.

Job Requirements


* Current Ohio license (RN or BSN) and excellent clinical skills.
* Must have 3-5 years clinical experience in critical care, or ER.
* Demonstrated track record of being self-directed and motivated.
* Must have demonstrated ability to assess clinical information and assess implications of tr

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