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Commercial Data Technician

Major Duties Classification:  Non-Exempt/Non-Bargaining Position may be located at any CCI location. The role of a Commercial Data Technician is to provide Installation...

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Columbus Grove, Ohio

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Job Description

Major Duties

Classification:  Non-Exempt/Non-Bargaining

Position may be located at any CCI location.

The role of a Commercial Data Technician is to provide Installation support for Business class customers, Vendors, and I&R Technicians across all CCI markets. The Specialist will provide over the phone Installation support and customer service to our business customers throughout our service area. In particular primary job functions may include but are not limited to supporting customer installation and assisting engineering and provisioning with customer network design.


Provides support for the provisioning, testing, troubleshooting, and maintenance of networks

Perform circuit and network testing and troubleshooting

Assist in design and implementation of customer networks by applying knowledge of data platforms, desktop applications, and network equipment

Provision and inventory all Data CPE devices used to support company data products

Provide back-end support of installation technicians in the field

Create script configurations for customer premise equipment.

Interact directly with customers (internal and external) regarding installation and support issues.

Assist in identifying network / systems constraints with Engineering and Operations departments to coordinate resolution.

Analyze network and individual customer trouble reports finding resolution and dispatch or escalate those problems which cannot be resolved remotely or within the department.

Reports to work on time and maintains a satisfactory attendance record.

Other Information:

Excellent leadership and communication skills, customer service skill.

Self motivated and possess strong teaming and interpersonal skills.

Attention to detail. Able to work well within a team environment.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Job Requirements

Must have at least 2 years of Telco/Cable/Data experience in a combination of at least 5 of the following fields: Voice over IP Analog/digital transmission testing Knowledge of DS3/DS1 technologies, Network Operations Center functions, Experience working in the 5Ess, MetaSwitch, and/or Broadworks, Cisco IOS Routers/switch function, LAN topology, IP routing, TCP/IP, Firewalls.

Experience in a Help Desk environment supporting a large number of users.

A+, MCSE, CCNA certifications are an asset.

Working knowledge of UNIX/Linux systems.

General education or equivalent: High school diploma. College degree or equivalent work experience in telecommunications desired.

May be required to work off shift hours, weekends and holidays.

Physical Demands: Physical demands are minimal and consistent with the performance of routine clerical duties in an office setting. Most of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meetings

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