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Coordinator for Student Case Management

Position Summary The Coordinator for Student Case Management provides support to the Student Case Management and Student Conflict Resolution...

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Bowling Green, Ohio

Wood County


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Job Description

Position Summary

The Coordinator for Student Case Management provides support to the Student Case Management and Student Conflict Resolution components within the Office of the Dean of Students.  The Coordinator for Student Case Management will serve as a non-clinical case manager for assigned students and will assist with the design and implementation of a conflict resolution program to resolve issues and concerns outside of the Student Conduct process.  Related tasks include developing and providing trainings for students, staff, and faculty members, as well as supervising assigned graduate student staff and practicum students. 

Essential Duties, Tasks and Responsibilities

  • Serve as a non-clinical case manager to assigned students who are experiencing difficulty in areas that include, but are not limited to: academic performance, physical and psychological health/wellness, food/financial/housing insecurities, as well as other interpersonal relationships. This function will involve: assisting students as they navigate through various University offices and processes; consulting with and gathering information from internal and external resources to support the well-being of students; coordinating with appropriate stakeholders regarding interdisciplinary intervention efforts; serving as a member of and secondary Case Manager for the BGSU CARE Team; advocating for students and their needs to campus constituents; and documenting all case interactions.
  • Assist the Associate Dean of Students in designing, implementing, and assessing a conflict resolution program that includes services such as mediation, conflict coaching, facilitated dialogue, and restorative justice circles to resolve issues and concerns outside of the Student Conduct process to help create a safe, just, and peaceful community.  These services will be used in situations that include but are not limited to: Title IX incidents that are appropriate for informal resolution, student-related bias incidents, off-campus “good neighbor” concerns, and other student-involved interpersonal conflicts.
  • Conduct intake meetings for assigned Title IX and other sexual misconduct cases.  This function will involve: working collaboratively with the Title IX Coordinator and/or Associate Dean of Students; serving as a point of contact and maintaining regular communication with all parties; providing prompt, equitable, and impartial support to all parties; determining initial accommodations/supportive/interim measures, and documenting case notes.
  • Assist the Dean of Students and Associate Dean of Students in the response to student emergencies and provide crisis intervention and management as needed.  This function will involve: serving in the rotations for the Office of the Dean of Students’ Drop-In and Dean on Duty programs as well as participating as a member of the Expressive Event Team; assisting with the response to critical student incidents (e.g., student hospitalizations) in collaboration with key campus and community stakeholders; and assisting with programmatic support to assigned initiatives (e.g., Hunger & Homelessness Awareness Week, Grab N Go Food Bag Program, Falcon CARES Program, Student Emergency Fund, as well as Class Absence Notifications).
  • Directly supervise assigned graduate interns and practicum students working with Student Case Management & Conflict Resolution Services.
  • Provide assistance and support to the Dean of Students and Associate Dean of Students and complete other duties as assigned.  Participate and represent the University, division, and department on committees and at University functions. 



Full-time, Administrative staff position available. Administrative Grade Level 355. Salary is commensurate with education and experience. Full benefit package available.


Deadline to apply: February 26, 2021


To Apply

For a complete job description & to apply for this position visit or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421.

Job Requirements

Knowledge, Skills or Abilities

  • Understanding of university systems.
  • Ability to assess and respond to risk of harm to self or others.
  • Demonstrated ability to develop, implement, and assess new and existing programs and services.
  • Evidence of ability to incorporate student learning and development philosophy into services and programs.
  • Strong analytical and critical thinking skills and the ability to assess and negotiate complex, highly sensitive and confidential situations.
  • Strong presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
  • Skill in writing concise, logical analytical notes to convey complex issues.
  • Ability to maintain neutrality and work under stress.
  • Excellent interpersonal skills and the ability to communicate effectively both verbally and in writing.
  • Ability to listen and demonstrate sensitivity and respect for all individuals.
  • Ability to build relationships and work collaboratively with faculty, staff, and students.
  • Demonstrated commitment to diversity and inclusion with the ability to work with a wide range of constituencies (staff, students, faculty, parents, international populations, administrators, and community partners and stakeholders) with diplomacy and tact.
  • Ability to read and interpret complex documents to evaluate their impact on University policy and procedures. 
  • Working knowledge of nondiscrimination laws and compliance regulations, due process protection, Title IX, Clery Act and reporting, VAWA, and FERPA.
  • Demonstrated experience providing resources and services to parents and family members.
  • Strong organizational skills with the ability to manage multiple tasks, projects, and responsibilities.
  • Evidence of ability to work as part of a team.
  • Ability to function successfully in a fast-paced, often changing environment.
  • Knowledge of case management system software (e.g., Maxient)
  • Knowledge of civil rights laws including Title IX, federal and state laws and policies

Minimum Qualifications:

Master’s degree required in College Student Personnel, Higher Education Administration, Social Work, Guidance and Counseling, or related field.  Successful candidate must have Master’s degree conferred at the time of application. 


The following experience is required:

  • Minimum of one (1) year experience working with college students in a higher education setting which could include advising students/student organizations, responding to student emergencies/crises, and/or providing support or assistance to students.

The following experience is preferred:

  • Experience working in Residence Life, Academic Advising, or Fraternity & Sorority Life
  • Experience with crisis/behavioral intervention teams
  • Experience in applying conflict coaching, conflict resolution, restorative justice, facilitated dialogue, mediation or similar processes to a variety of higher-education/campus settings
  • Experience with assessing/evaluating student learning   
  • Supervision of student staff or part-time/full-time employees


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