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Coordinator of Member Services and SRC Operations

Position Summary The Coordinator of Member Services and SRC Operations is the primary administrator for SRC membership, customer service,...

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Bowling Green, Ohio

Wood County

6/9/2021

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Job Description

Position Summary

The Coordinator of Member Services and SRC Operations is the primary administrator for SRC membership, customer service, front desk operations, informal recreation, risk management, locker membership/rental, retail/inventory controls, group conferences, special events, climbing wall & teambuilding and facility management (fitness equipment safety standards, purchasing recommendations, equipment maintenance, layout and inspections) within the Student Recreation Center. The purpose is to oversee student employees (60-70), membership services, informal recreation, rental group risk management, facility safety, coordinate special events and customer service.


Essential Duties, Tasks and Responsibilities

 Informal Recreation & Student Development/Supervision:
      Student Development Supervision:

  • Hire, train, mentor and evaluate 1 graduate assistant in memberships and Informal Recreation
  • Hire train, mentor and evaluate approximately 60-70 undergraduate students (Center Managers, Customer Service Attendants and Climbing Wall Attendants)
  • Identify and create student employee development opportunities/trainings throughout the calendar year
  • Responsible for four (4) student employment budgets
  • Review, modify, and develop procedural manuals for Center Managers, Customer Service Attendants, and Climbing Wall Attendants.
  • Monitor and maintain required safety certifications records for student employees under my direct supervision

Membership Services/Customer Service & Front Desk Operations:
      Memberships and Front Desk Operations:

  • Facilitate and manage day-to-day operations of the front desk (to include patron/guest entry, membership services and customer service)
  • Develop, implement and review membership and general facility policies
  • Create strategic membership retention/recruitment initiatives and promotions spanning the calendar year
  • Regularly review and evaluate the effectiveness of membership and front desk policies and procedures
  • Manage membership services for hundreds of members daily
  • Responsible for maintaining specialized hardware and software required to complete membership and front desk operations
  • Communicate and build relationships with students, faculty/staff, community members, and guests daily (over 2,000 entries daily)
  • Manage member PED and/or facility key requests
  • Responsible for generating approximately $300,000 in membership revenue annually
  • Serve as a primary administrative contact to a wide variety of user groups (both internal and external to the University)
  • Facilitate and manage day-to-day operations of point-of-sale and equipment rental services
  • Establish, implement and review equipment rental policies
  • Manage daily use and rental of over ~700 lockers
  • Record and track locker memberships and locker clear-outs
  • Responsible for ordering merchandise and product inventory
  • Communicate and build relationships with outside vendors (retail products and laundry equipment and service)
  • Responsible for making purchases related to merchandise and rental equipment and oversight of related budgets

Informal Recreation, Building Operations and Fitness Equipment:

  • Facilitate and manage day-to-day operations of the SRC to include all public areas
  • Develop, implement and review general facility policies
  • Regularly review and evaluate the effectiveness of building policies and procedures
  • Serve as a primary resource to aid Campus Operations in identifying cleaning/disinfecting policies
  • General oversight of climbing wall operations
  • Design and implement custom teambuilding experiences to meet the needs of clients
  • Provide general maintenance throughout the facility and coordinate with Campus Operations to accomplish maintenance tasks, as necessary
  • Principle risk management administrator for weight room and cardio areas including equipment documentation, record keeping and oversight
  • Compile equipment budgets and make recommendations for future equipment purchases
  • Establish strong relationships with outside vendors and manufacturers
  • Oversee equipment inspections, preventative maintenance and repairs on nearly 200 pieces of fitness equipment

Special Events and Facility Rentals:

  • Serve as the primary administrator for all SRC rental groups (athletic, K-12, conferences, organizations, etc.)
  • Develop policies for rental groups including facility utilization and prioritization process
  • Schedule all non-aquatic SRC rental groups
  • Collaborate with Assistant Director of Aquatics on aquatic rentals
  • Initiate rental contracts for rental groups utilizing recreation specific software
  • Negotiate rental rates
  • Create rental invoices and ensure full payments are received
  • Principle risk management administrator for rental groups
  • Actively assist in the onsite management of all rental groups (including aquatic rentals and events)

Professional Commitment and Service to Campus Community:

  • Participate and contribute to a variety of departmental and University committees, serve as a resource aid and counselor for Recreation and Wellness student employees, especially those employed within the membership services and informal recreation areas.

 

Salary

Full-time, Administrative staff position available. Administrative Grade Level 353. Salary is commensurate with education and experience. Full benefit package available.

 

Deadline to apply:  June 22, 2021

 

To Apply

For a complete job description & to apply for this position visit https://bgsu.hiretouch.com/ or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an

Job Requirements

Knowledge, Skills or Abilities

  • Communication – oral and written
  • Conflict management
  • Customer service
  • Attention to detail/logistics
  • Facility management
  • Supervision (hiring, training, management)
  • Basic computer skills (word processing, spreadsheets, recreation management software)


Diversity Statement

In addition to your cover letter and resume, you will be required to upload a written response to the diversity and inclusion question listed below.  The Diversity Statement should not exceed 1 page that is double-spaced with 1-inch margins, using 12pt. font. 

  • Is there a way you envision diversity and inclusion playing a role in this position? Please explain your answer.


Minimum Qualifications:

Minimum of a Bachelor’s degree required.  Degree must be conferred at time of application.

The following experience is required:

  • 1 year supervisory experience
    • 1 year experience with facility management/operations, event management, and/or customer service

 

2 years of graduate assistantship or internship experience within a collegiate recreation program is equivalent to 1 year professional experience

The following experience is preferred:

  • CPR and First Aid
  • Lifeguard Certification

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