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Customer Impact Specialist

Concordance Healthcare Solutions has a job opening and exciting opportunity for a full-time Customer Impact Specialist that can be located in any of...

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Tiffin, Ohio

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Job Description

Concordance Healthcare Solutions has a job opening and exciting opportunity for a full-time Customer Impact Specialist that can be located in any of our warehouse locations.  A Customer Impact Specialist is someone who has the primary role of working closely with customer service for our stockless customers to diffuse crisis inventory situations before they occur.  This Customer Impact Specialist role will provide support for a variety of hospital and physician customers.
What You Will Do:
  • Analyze inventory levels for our stockless customers to ensure we obtain 99% service levels
  • Contact vendors to verify delivery dates on open purchase orders
  • Work with Stockless Coordinators to ensure streamlined communications on stocking levels, item usage, acceptable substitutes and item conversions
  • Respond to various requests regarding accurate product delivery
  • Help manage various inventory reports (i.e. short report, 14-day report, dead stock report)
  • Maintain and update open purchase orders
  • Contact the warehouse on shipping discrepancies
  • Other duties as assigned
Work Location:
  • Any Concordance location
We offer great benefits and competitive pay!  
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.  Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
Position will remain open until filled.  Interested applicants should apply on-line at

Job Requirements

What You Will Need To Be Successful: 
  • Must have strong computer skills. Proficient with Excel and Word required
  • Typing and data entry skills required
  • High energy, positive attitude and customer service oriented
  • Must have excellent communication skills, and be forward thinking
  • Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task
  • Related work experience, medical sales and distribution is preferred
  • Must be reliable and be able to function independently
  • Must be able to successfully pass a pre-employment drug screening and background check

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