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Customer Impact Specialist

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives...

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Tiffin, Ohio

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Job Description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward.  Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a full-time Customer Impact Specialist at Any Concordance location. The primary role of a Customer Impact Specialist is working closely with customer service for our stockless customers to diffuse crisis inventory situations before they occur.  This Customer Impact Specialist role will provide support for a variety of hospital and physician customers.
Essential Functions:
  • Analyze inventory levels for our stockless customers to ensure we obtain 99% service levels.
  • Contact vendors to verify delivery dates on open purchase orders.
  • Work with Stockless Coordinators to ensure streamlined communications on stocking levels, item usage, acceptable substitutes and item conversions.
  • Respond to various requests regarding accurate product delivery.
  • Help manage various inventory reports (i.e. short report, 14-day report, dead stock report).
  • Maintain and update open purchase orders.
  • Contact the warehouse on shipping discrepancies.
  • Other duties as assigned.
Work Location:
  • This role is located at Any Concordance Location.
We offer great benefits and competitive pay!  
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
Position will remain open until filled.  Interested applicants should apply on-line at

Job Requirements

What You will Need to be Successful: 
  • Must have strong computer skills. Proficient with Excel and Word required.
  • Typing and data entry skills required.
  • High energy, positive attitude and customer service oriented.
  • Must have excellent communication skills, and be forward thinking.
  • Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
  • Related work experience, medical sales and distribution is preferred.
  • Must be reliable and be able to function independently.
  • Must be able to successfully pass a pre-employment drug screening and background check.

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