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Customer Service Representative

Write your next chapter:  Under direct supervision of the Director of Administration, you will receive and direct incoming phone calls...

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Findlay, Ohio

Hancock County


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Job Description

Write your next chapter: 
Under direct supervision of the Director of Administration, you will receive and direct incoming phone calls to the appropriate destination utilizing a multi-line phone system. You will maintain positive call and service metrics, input data into the client electronic health record, and maintain accuracy of all data entry procedures.

How you’ll make a difference in this role: 

You will receive and route all incoming calls, messages, questions, and concerns, while also adhering to agency policies/procedures, including confidentiality and client rights. While doing so, you will maintain a personal commitment to professional behavior to ensure that we have excellent customer service recognition with all incoming calls. 

You will accurately obtain and enter into the client’s health record all demographic, insurance and health history information for new clients, while maintaining sensitivity to the service population’s cultural and socioeconomic characteristics. 

You will recommend, participate in, conduct, and sustain performance and quality improvement activities. 

Who are we?

We are a team of passionate individuals who work to provide prevention and specialized behavioral health and substance abuse services to individuals, children and families in our multi-cultural communities in order to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through trainings and the development of skills. Our agency is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles. 

Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, and 403(b) Retirement.

Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve

Job Requirements

Who are you? 

You are a caring and dedicated professional who has obtained a HSD/GED with strong customer service skills in order to make the best impact in our high volume call center and for the organization. Previous call center experience is preferred, but not necessary for success in the position. You will have the ability to obtain an Ohio Driver’s License, be willing to become CPR/First Aid certified, and be willing to submit to fingerprinting and background check. You are able to regularly use various computer applications requiring multiple logins, including those for communicating internally and externally, including Microsoft Office, as well as our HRIS, EHR and other online systems, often simultaneously.  

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