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Customer Service Specialist

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting...

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Tiffin, Ohio

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Job Description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a full-time Customer Service Specialist in our Tiffin, OH location. The primary role of a Customer Service Specialist is to provide general customer service functions to our commercial customers hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
Essential Functions:

Key liaison between operations and our customers to resolve order related issues.
Work with our customers to ensure streamlined communications on stocking levels, item usage and product changes.
Help to resolve manufacturer backorders, allocations, etc.
Analyzes hospital backorder reports to determine why the shortage and how to fix going forward.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
Participate in conference calls and make site visits as needed.
Work effectively with all internal departments, outside sales personnel and customers.
Contributes to the development and maintenance of standards and procedures regarding customer service.
Other duties as assigned.

Work Location:

This role is located in Tiffin, OH.

We offer great benefits and competitive pay! 
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
Position will remain open until filled.  Interested applicants should apply on-line at .

Concordance Healthcare Solutions, LLC hires and promotes people on the basis of their actual and potential abilities.  We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, marital status, disability, genetic information status as a covered veteran or any other covered individual in accordance with applicable federal, state and local laws.  Concordance Healthcare Solutions, LLC is a drug-free workplace and conducts post-offer, pre-employment background screenings including employment, criminal history and drug testing.

Job Requirements

What You will Need to be Successful:

High school diploma or equivalent combination of education and experience.
1-2 years of experience in related field preferred.
Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus.
Typing and data entry skills required.
High energy, positive attitude and customer service oriented.
Must have excellent communication skills, and be forward thinking.
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
Related work experience, medical product knowledge beneficial.
Must be reliable and be able to function independently.
With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
Successfully pass a pre-employment (post offer) background check and drug screening.

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