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Customer Service Specialist

Concordance Healthcare Solutions has a job opening for Customer Service Specialist in our Tiffin, OH location. This position will serve as full...

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Tiffin, Ohio

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Job Description

Concordance Healthcare Solutions has a job opening for Customer Service Specialist in our Tiffin, OH location. This position will serve as full time working with hospitals, doctor’s offices, DME’s, etc.
 What You Will Do:
  • Provide general customer service functions to our customers with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
  • Key liaison between operations and the customers to resolve order related issues.
  • Work with customers to ensure streamlined communications on stocking levels, item usage and product changes.
  • Help to resolve manufacturer backorders, allocations, etc.
  • Analyzes hospital backorder reports to determine why the shortage and how to fix it going forward.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
  • Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
  • Participate on conference calls and make site visits as needed.
  • Work effectively with all internal departments, outside sales personnel and customers.
  • Contributes to the development and maintenance of standards and procedures regarding customer service.
  • Performs all other duties as assigned
Work Location: 
  • This role is located in Tiffin, OH
We offer great benefits and competitive pay!  
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.  Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
Position will remain open until filled. 
Interested applicants should apply on-line at:

Job Requirements

What You Will Need to be Successful: 
  • Associates Degree or 2 years’ experience in customer service or related field.
  • Must have strong computer skills.  Proficient with Excel and Word required, experience with AS 400 is a plus
  • Typing and data entry skills required.
  • High energy, positive attitude and customer service oriented.
  • Must have excellent communication skills and be forward thinking.
  • Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
  • Related work experience, medical product knowledge beneficial.
  • Must be reliable and be able to function independently.
  • Must be able to successfully pass a pre-employment drug screening and background check.

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