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Customer Service Supervisor

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting...

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Tiffin, Ohio

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Job Description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward.  Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a full time Customer Service Supervisor in our Tiffin, OH location with the possibility of a work from home hybrid model (in office part of the week and remote part of the week). The primary role of a Customer Service Supervisor is to oversee, manage, direct and develop all CS representatives reporting to them as well as perform daily CS tasks for our customers when necessary. The CS Supervisor will serve as the first line of support for all assigned CSR’s and sales managers as they all work together to provide consistent dependable service to our customers.
 What You Will Do:

Manage career development for their assigned CS representatives.
Work with CS Manager to complete performance management reviews for all assigned team members.
Lead interviews, hiring and training process for new CS Specialists.
Create and inspire a strong positive environment.
Be able to confidently and professionally instruct others.
Generate and analyze inventory, backorder, fill rate and other performance measurement reports and take action when necessary to resolve any issues or improve performance.
Performs all other duties as assigned.

This is an internal promotional opportunity available for current Concordance Healthcare Solutions employees only.
Work Location:

This role is located in Tiffin, OH.

We offer great benefits and competitive pay! 
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.  Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
Position will remain open until filled.
Interested applicants should apply on-line at: .
  Apply for this Position
Concordance Healthcare Solutions, LLC hires and promotes people on the basis of their actual and potential abilities.  We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, marital status, disability, genetic information status as a covered veteran or any other covered individual in accordance with applicable federal, state and local laws.  Concordance Healthcare Solutions, LLC is a drug-free workplace and conducts post-offer, pre-employment background screenings including employment, criminal history and drug testing.

Job Requirements

What You Will Need to be Successful:

High school diploma or equivalent required.
Three or more years of experience in a customer service or related experience required.
Shows strong leadership skills by working well with other, sharing expertise with fellow peers and presenting an overall positive attitude.
Displays strong presentation skills in front of customers and others within Concordance.
High energy, positive attitude and customer service oriented.
Must have excellent communication skills and be forward thinking.
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
Previous management or leadership experience preferred.
Must have strong computer skills. Proficient with Excel and Word required.
Must be able to successfully pass a pre-employment drug screening and background check.

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