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Customer Support Engineer – South America

National Machinery LLC is seeking a full time Customer Support Engineer -South America. The duties include interacting with current and prospective customers to...

Job Views ( 10 )

Tiffin, Ohio

Other County

9/7/2022

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Job Description

National Machinery LLC is seeking a full time Customer Support Engineer -South America. The duties include interacting with current and prospective customers to troubleshoot machine problems, recommend possible solutions, identify potential repair parts, and discuss service support if needed. Work with customers to design and implement machine upgrades and other special projects. Provide quotations for potential orders and schedules orders using the various communication systems within the company. Negotiate prices and special commercial programs within defined guidelines. Identify key and target customers and performs visits aimed at growing incremental business. Provide management with insight regarding forecasted inventory levels and part pricing. Work closely with other Customer Support personnel and assist in the continued training of Customer Support Representatives. Assist Sales personnel when working with South American customers. Maintain a flexible schedule to allow for extended work hours and travel as required. Up to 25% of time to be spent focusing on Brazilian customers and perform all duties as needed and other duties as assigned.

 

Job Requirements

  • Minimum Qualifications for this position are a Bachelor’s degree in mechanical or electrical engineering.
  • 12 months of experience in engineering assembly and/or maintenance of National Machinery branded or substantially similar machines and the ability to troubleshoot machine malfunctions with minimal information pertaining to the failure. Must possess basic computer skills and be familiar with the Microsoft Office suite of programs.
  • Must have the ability and availability for occasional travel (20%) to customer and affiliate facilities (local, domestic, and foreign).
  • Must have Portuguese language skills, including written and spoken.

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