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Director – Customer Enrichment

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives...

Job Views ( 13 )

Tiffin, Ohio

Other County

4/20/2021

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Job Description

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward.  Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
 
We have a new and exciting opportunity for a Director, Customer Enrichment. We are looking for a strong leader who will leverage their knowledge, experience, and relationship-building skills to foster a culture of continuous improvement within the organization; from improving our operational effectiveness to enhancing the customer experience. Continuous improvement is about the mentality and cultural commitment that creates a new type of capacity within the organization; a capacity to make relationships and projects more efficient, more productive, more profitable, and more enjoyable. The Director, Customer Enrichment will also have an understanding of lean process techniques that can be utilized during process improvement project opportunities. This position reports to the Vice President, Customer Relations.
 
Essential Functions:
  • As the leader for Customer Enrichment, this role will strategically focus on leading and developing their team by coaching, training, and providing feedback, to promote a culture of accountability professional development, high-performance and ethical behavior. 
  • Establish, develop, maintain and expand relationships with customers, and both internal and external sales teams.
  • Maintain and share professional knowledge by working with others on improvement projects, education, networking, events, and presentations
  • Proactively identifies opportunities for improvement
  • Researches, develops, and implements related best practices
  • Develop, implement and maintain metrics to track performance and goal achievement
  • Serves as internal consultant relative to continuous improvement initiatives across organization
  • Identifies and develops plans to improve performance to be incorporated company wide
  • Assemble and lead teams to develop tactics that will lead to accomplishing the project’s goals and determine, implement, and evaluate the business metrics that benefit and support these goals
  • Identify, monitor, and evaluate industry trends and customer needs, meeting regularly with senior management and stakeholders to discuss how to enhance our continuous improvement culture and practices
  • Participate in on-site customer meetings as it pertains to new customer conversions, business reviews, and/or any other projects where Sales and/or Customer Relations leadership requires his/her presence
  • Work with Vice President (VP) Customer Relations; Regional, Customer Service; and Sales leadership on refining and maintaining daily processes and formally document standard operating procedures (SOPs) where necessary.
  • Able to work within a team and collaborate with various departments within Concordance.
  • Utilize metrics and analytics to identify and implement opportunities.
  • Creates an environment and expectation for continued professional development for self and team. 
  • Travel required up to 20%
  • Other duties as assigned.
Work Location:
  • Nationwide. This role can be located near an existing distribution center; however, job duties can be performed in a remote work environment with easy access to a commercial airport.   
 
We offer great benefits and competitive pay!  
 Health, Life, Dental, Vision Insurance
 Paid Vacation and Personal time, Paid Holiday
 401K Retirement Plan – Company match
 Company paid Short Term & Long Term Disability
 Profit Sharing Program
 
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.  Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]
 
Position will remain open until filled.  Interested applicants should apply on-line at http://www.concordancehealthcare.com/careers.

Job Requirements

What You will Need to be Successful: 
  • Bachelor’s degree in business, supply chain, or related field, or equivalent combination of education and experience.
  • Minimum of 8 years of project management or customer service experience required; preferably in healthcare or distribution.
  • Previous supervisory/management experience required
  • Demonstrated excellent presentation, verbal and written communication skills; and ability to speak in front of large groups.
  • Highly proficient with Microsoft Office (Excel, Power Point, and Word) and ability to quickly and thoroughly learn warehouse management and other related software.
  • Continuous improvement (lean management principles) and strong business acumen are critical to the role.
  • Proven leadership, interpersonal and active listening skills.
  • Thorough understanding of the principles of supply chain.
  • Confidentiality is essential for this position.
  • Professional representation of company at all times and in all environments.
  • Ability to function well in a high-paced, competitive and at times stressful environment.    
  • Strategic mindset with strong analytical and problem-solving skills, and a proven ability to exercise initiative, judgment, and discretion.  
  • Must be able to work effectively as part of a team as well as independently. 
  • The ability to work under and handle pressure and meet deadlines. 
  • Must be able to successfully pass a pre-employment drug screening and background check 

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