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Director of Quality & Compliance

Write your next chapter:  Under direction of the Chief Operating Officer, you will provide leadership and expertise to ensure the delivery...

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Findlay, Ohio

Hancock County


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Job Description

Write your next chapter: 

Under direction of the Chief Operating Officer, you will provide leadership and expertise to ensure the delivery of efficient, effective, evidence-based client care that is in compliance with all state and federal statutes and meets the expectations of FRC’s accreditation requirements and key stakeholders. This position will require collaboration with the Directors of Medical and Clinical Services to address all aspects of quality care, risk, safety, and change management. You will coordinate assessment of service delivery practices, audit compliance and identify areas for additional training and support, while maintaining a comprehensive understanding of the organization’s licensing and accreditation requirements, state statutes that govern care delivery as well as requirements for CMS and funders.

How you’ll make a difference in this role: 

  • You will oversee the following programs: organizational compliance, quality improvement, organization-wide risk management and client safety. You will be responsible for developing and maintaining written plans for each program, as well as the annual evaluation of each plan’s effectiveness. 
  • Develop and maintain policies and procedures and the written Code of Conduct, while also ensuring both staff and Board members receive the appropriate training and education.  
  • Act as the Compliance, Safety, and Client Advocate for the organization by assessing levels of risk, monitoring for compliance and development, and refinement of policy and procedures to mitigate risk and ensure compliance.  
  • Lead committees on Continuous Quality Improvement and CPT/HCPCS Coding, while also developing and maintaining appropriate workplans for each committee.
  • Manage all external and internal compliance audits and ensure that corrective action plans are documented and effectively implemented. 
  • You will develop and maintain up-to-date knowledge of organizational compliance requirements and related laws and regulations as mandated or recommended by OIG, CMS, and other agencies.
  • Oversee investigations relating to reports of known or suspected violations of healthcare laws, regulations, accreditation standards, state licensure or certification, the organizational compliance program or Code of Conduct. 
  • Oversee processes for internal incident reporting, review reports, and follow-up investigations as warranted. 
  • Supervise staff and functional daily operations, outcomes, initiatives, continuous improvements, complete performance evaluations, and monitor department goals.  

Who are we?

We are a team of passionate individuals who work to provide prevention and specialized behavioral health and substance abuse services to individuals, children and families in our multi-cultural communities in order to strengthen family life and promote personal growth. We offer a nurturing environment focused on personal growth and self-care through trainings and the development of skills. Our agency is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles. 

Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, and 403(b) Retirement. 

Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve  

Job Requirements

Who are you?

You are a caring and dedicated professional who has obtained a Bachelor’s degree in Public Administration, Law, Finance, Business Administration, or a related field. You will have previous experience with developing a new department, while also being able to be a successful leader. You will have 3-5 years of previous experience in a quality/compliance position in a similar healthcare setting, ideally in behavioral health or SUD. You will have strong knowledge of healthcare laws, regulations, accreditation standards, state licensure or certification, and best practices in healthcare compliance program implementation. You will also be highly knowledgeable regarding the principles of CARF and licensing bodies, and the Ohio Department of Mental Health and Addictions (OHMAS) policy and procedure development competencies. Training in both clinical and E&M services is preferred, but not required. 

We supply all the equipment that you’ll need to be successful. You will only need to supply an adequate and reliable internet connection, a private and secure workplace, and experience working in virtual platforms. You will be able to regularly use various computer applications requiring multiple logins, including those for communicating internally and externally, including Microsoft Office, as well as our HRIS, EHR and other online systems, often simultaneously.  

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