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Director of Student Services

Position Summary The Director of Student Services contributes to the missions of the university and the College of Arts...

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Bowling Green, Ohio

Wood County


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Job Description

Position Summary

The Director of Student Services contributes to the missions of the university and the College of Arts & Sciences by providing needed and direct support for student academic success including retention, degree progress, and graduation. To that end, the Director works with the dean and associate deans to support these efforts within the college. This includes meeting with and guiding significant numbers of students in the college’s programs, as well as supporting faculty efforts in these areas. The Director will also liaise as necessary with other campus unit that support student success, including Academic Advising, Life Design, Accessibility Services, Parent and Family Programs, Registration & Records, and other units as needed. Additionally, the Director will work closely with academic units and their faculty mentors for their training, professional development, and support. The Director will also provide direct student and faculty support for students applying to the Bachelor of Liberal Studies, Individualized Planned Programs, or students seeking Dual or Intra-College degrees. The Director will also work with academic units to support their efforts in experiential learning reporting, as well as leading and coordinating efforts to expand access, identify and implement best practices in experiential leaning design, guidance, and oversight, across programs and experiential learning types. The Director is expected to continue their professional development and proactively incorporate best practices in their work. This position demands demonstrated leadership ability, flexibility, and creativity.


Essential Duties, Tasks and Responsibilities

Student Success & Support

  • Collaborates with Dean and Associate Dean of Student Services & Enrollment Management to support the student success mission of BGSU and the college, including supporting existing initiatives and developing and executing new strategies that utilize best practices and evidence-based practices which help the college meet its retention, persistence, and completion goals.
  • Hire, mentor, and supervise graduate assistants assigned to the Student Services Division.
  • Provide direct academic guidance and support for undergraduate students in the college.  This includes individual and group meetings with students to address academic issues and concerns, academic planning, satisfactory progress, etc.  The Administrator also provides additional student support for juniors and seniors as they do not have access to the centralized advising system.
  • Coordinate and execute graduation checks and clearances for all A&S graduation candidates, typically 1,200 applicants per year.  Each of these students’ complete academic records has to be reviewed and assessed for clearance.  In addition to identifying any deficiencies, direct contact with students, faculty, department chairs, and campus offices is needed to resolve issues, many of which are complex and require specialized knowledge, as well as creativity.  Additionally, serves as the primary point of contact for student issues, problems, or concerns with their graduation status. Because there are three commencement ceremonies each year, this is an ongoing responsibility that takes place throughout the calendar year.
  • Serves as the primary point of contact for most types of student concerns, questions, graduation issues, etc. that do not require the assistance of the Associate Dean or Dean. Collaborates with Associate Dean for Student Services and Enrollment Management as needed.  The Administrator is responsible for resolving these concerns independently or consulting with the Associate Dean or other college administrators as necessary.
  • Provide day-to day oversight, coordination, and serve as primary point of contact for current and prospective students, campus partners, and others supporting the Bachelor of Liberal Studies (BLS) program. Bachelor of Liberal Studies program serves approximately 80 students in its on-campus and online program.  Because most of those students are juniors or seniors (and many are post-traditional), their primary point of service is the college office.  Coordinate with all A&S academic units who offer curriculum within the program, including working directly with department chairs and school Administrators in helping to manage their online course offerings and monitoring and managing online course capacities.   Provide assistance, guidance, or support to students regarding the application process, represent the program’s interests as an ex officio member of the college’s Curriculum, Teaching, and Learning Committee, maintaining and updating BLS forms and documents as necessary.
  • Provide direct guidance, assistance, and support to students pursuing majors under the college’s Bachelor of Arts and Bachelor of Science Individualized Planned Program (IPP) option.  Since many of these students are juniors and seniors and are not served by the university’s central advising office, this position serves as the primary point of contact for students interested in pursuing or currently enrolled in the IPP option. Much like the BLS program, this position provides central coordination for this major offering.
  • Provide direct guidance, assistance, and support to students pursuing Dual Degrees or Intra-College Degrees, as well as assisting Academic and Planning Specialists, Life Design Coaches, and faculty mentors who have questions about the process.
  • Serve as the primary point of contact for the centralized Academic & Career Planning Specialists seeking guidance/assistance in their work with the college’s students.  This includes providing formal training and informal interactions with that staff regarding curricular and policy questions
  • Coordinating, delivering and/or training those who deliver delivering the college’s AS 1020 (Student Success Seminar), targeted at first year students placed on Academic Warning or Probation.  This includes leading the curriculum development needs, delivery needs, and assessment needs for the course, which serves nearly 100 students each year.
  • Supporting the college’s retention outreach efforts to assist unregistered or under-registered students.  This includes developing and delivering programming, phone calls, text messages, emails, and postal mail pieces to support student registration.
  • Serve as A&S liaison to the Office of Life Design.
  • Coordinate and lead the college’s Student Ambassador Program.
  • Support college and university recruitment efforts, including Presidents Day, Preview Days, as well as college specific events.
  • Serve as ex officio member of A&S Curriculum, Teaching, and Learning Committee, including reviewing curriculum proposals and providing feedback on potential impact on student success. Assist in annual review of catalog copy.
  • Update and maintain Student and Family Handbooks.
  • Other duties as assigned.

Faculty Mentor Leadership and Support

  • Provide support to the college’s faculty mentors by delivering the college’s annual training and information sessions.
  • Coordinate and maintain faculty mentor rosters.  Assist in the process of assigning mentors to students when necessary.
  • Coordinate and maintain faculty mentor support resources such as the faculty mentor Canvas community and Sharepoint site.

Experiential Learning Leadership and Support

  • Develop and maintain a comprehensive overview of experiential learning opportunities in the College.
  • Lead and coordinate efforts to identify and implement best practices in experiential leaning design, guidance, and oversight, across programs and experiential learning types
  • Lead and coordinate the gathering and reporting of Arts & Sciences experiential learning data.
  • Liaise with Life Design, Academic Advising, Center for Undergraduate Research and Scholarship, the Office of International Programs and Partnerships, and other appropriate partners in order to maximize student access, promote consistency of student guidance, and identify opportunities for collaboration in pursuit of shared goals, e.g., increasing equity in student participation in experiential learning.
  • Coordinate and assist units with gathering and reporting of Arts and Sciences experiential learning data. 
  • Coordinate with program-based faculty and staff, who have assigned duties supporting experiential learning, to promote opportunities, recruit students, and match students with appropriate mentors.

University-wide Leadership Opportunities Related to Student Success

  • Represent the College of Arts & Sciences on various university committees and working groups as needed.


Full-time, Administrative staff position available. Administrative Grade Level 358. Salary is commensurate with education and experience. Full benefits package available.

Deadline to apply: June 23, 2022


Bowling Green State University provides a comprehensive benefit program as part of a total compensation package.  This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, flexible work options, holidays and parental leave.  For more information please visit Benefits-at-a-Glance.pdf (


To Apply

 For a complete job description & to apply for this position visit or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421.

Job Requirements

Knowledge, Skills or Abilities

  • Demonstrated commitment to diversity, equity, and inclusion in an academic setting and ability to work with individuals and groups from diverse backgrounds.
  • Demonstrated knowledge of and experience with current trends, best practices, assessment, and literature pertaining to student development, student success, persistence and retention.
  • Ability to interact well at both the one-on-one and group levels with students (prospective and current), parents, faculty, and other members of the University.
  • Leadership and management/supervisory skills.
  • Strong interpersonal communication skills.
  • Excellent verbal and written communication skills.
  • Effective presentation skills.
  • Research and analytical skills.
  • Organization and attention to detail.
  • Creative and critical thinking skills.
  • Knowledge of BGSU and A&S academic policies and procedures.
  • Knowledge of A&S undergraduate programs.


Minimum Qualifications

Master’s degree in Higher Education Administration, College Student Personnel, Counseling, or related field.  Degree must be conferred at the time of application.

The following experience is required:

  • 5 years of academic advising experience


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