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Field Operations Manager (may be located in any NNE CCI market)

Major Duties   Classification: Exempt, Non-Bargaining This position may be located in any NNE CCI market. Manages small technical function or complex administrative unit...

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Columbus Grove, Ohio

Other County

1/13/2022

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Job Description

Major Duties

 

Classification: Exempt, Non-Bargaining

This position may be located in any NNE CCI market.

Manages small technical function or complex administrative unit or several smaller units. Working contacts are primarily internal with management and Associate network; may have some external contact in performing job. Provides input for business unit budget and tracks variances. Authorizes personnel changes

Responsibilities

 

Manage a group of technicians, consisting of Splice Service Technicians (SST), Broadband Installers (BBI) and contractors who are responsible for the installation and maintenance of Fidium services.
Deliver high quality collaboration, communication and customer support.
Management level responsible for planning, organizing, integrating, coordinating, and controlling the activities of a department and/or functional area. Work may be accomplished through subordinate supervisors or direct management of employees.
Accountable for results in terms of costs, budgets, operational goals, and employees.
Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
Implements programs and projects approved by management, assuring sound adherence to budgets and schedules.
Supervises Associates, including responsibility for selection, training and performance assessment.
Manages more than 10 nonexempt or exempt Associates, which may include Supervisor(s).
Solves a wide range of complex problems. Provides solutions to multiple business or technical issues that have organization-wide impact.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Job Requirements

Qualifications

Must have broad understanding of administration, safety, installation and troubleshooting methods and procedures associated with Fidium orders.
Understands management techniques with the ability to resolve employee relations issues, performance and rewards issues.
Requires independent thinking. Demands full use and application of principles, theories, concepts and technologies.
Individual must be competent in Microsoft applications (Excel, Word, Outlook, PowerPoint) and Oracle Field Service (OFS).

Education & Experience:

Bachelor’s Degree or equivalent experience with 6 years’ related experience, including 3 years’ managerial experience.

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