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Installation Project Manager (may be located at any CCI location).

Major Duties   Classification: Exempt, Non-Bargaining This position may be located at any CCI location. Ensure a positive customer experience for Consolidated Communications’ (CCI)...

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Columbus Grove, Ohio

Other County

6/22/2022

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Job Description

Major Duties

 

Classification: Exempt, Non-Bargaining

This position may be located at any CCI location.

Ensure a positive customer experience for Consolidated Communications’ (CCI) clients by managing installations and training customers on the use of services.  Acts as the primary point of contact to the customer during the project, offers solutions supporting the Customer’s needs, and actively promotes products and services.  Upon completing an installation project, expresses appreciation to the Customer for their business and verifies that the customer understands how to communicate with CCI for ongoing support and/or additional needs.

As a project manager, this position is the point of contact for cross-functional CCI groups involved in delivering new CCI commercial services.  Participates as part of a creative team in developing and implementing plans and activities that drive quality installations and customer experience.

Responsibilities

 

Oversees multiple installations for various customers at any given time that are complex in nature and may include a variety of service offers.

Coordinate and/or verify orders and deliveries involved in implementation.  Function as primary customer liaison during implementations from point of order receipt through installation.  Upon installation provides customer with contact information and methods for all CCI support teams.

Maintains a project schedule for all installs via support systems such as Salesforce, CircuitVision, Prism and Netcracker and conducts regular meetings with members of the various departments involved to ensure projects remain on schedule.

Write project plans outside of operational support systems to coordinate multi circuit/multi-site installations.  If necessary, modifies the plans and communicates changes to all parties involved.

Coordinates the scheduling of all critical dates to the project with both internal CCI resources and external vendors.

Ensures all service testing is completed in advance of turn up and when necessary ensures that any issues that arise are resolved.

Provides training resources to customer, based on Product designated standards, as necessary and ensures satisfaction of installation upon completion of the project.

Manage own work schedule under general direction from management

Uses in-depth knowledge of Company’s services and products, handbooks, training guides and product reference files to assist the customer with any questions that may arise through the installation process.

Assists with maintaining files of customer records and other pertinent material.

Performs miscellaneous duties or projects as assigned.

Benefits Offered

 

We are proud to offer a comprehensive and competitive benefits package:

401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee’s based upon organization performance

Equal Opportunity Employer

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Job Requirements

Qualifications

 

Requires an extensive knowledge of all CCI voice, data, Cloud based and Data Center products.
Ability to manage any order that is submitted for installation.
Must be able to work cooperatively with other teams to assist in development of workflow to deploy new products, as needed.
Must possess the ability to resolve complex problems autonomously.
Must know standard keyboard and be able to navigate and apply systems.
Must be familiar with and demonstrate an ability to explain various communication services and products, including, but not limited to VoIP, SIP, PRI, Cloud Services, broadband data services, and data equipment.
Clear understanding of the principles of project management.
Must demonstrate an ability to learn and explain communications functions, services and products.  Ability to learn, understand and effectively explain the Company’s products and services including pricing, feature functionality, and business rules.
Must be able to retain information gained through training and experience, which is required for effective job performance.
Must maintain a neat professional appearance.
Valid state Driver’s License required and a satisfactory driving record.

Education:

Minimum of five to seven years’ relevant experience. 
Must have excellent verbal communication skills and good writing skills.
Knowledge of CCI Systems preferred
Knowledge of Microsoft Office software is required.
General Education or Equivalent:  degree in business or technical discipline
PMP Certification preferred

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