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Provider Relations Specialist

Provider Relations Specialist (Open Positions: 1) Closes On: May 8, 2022 at 11:59 PM EST Location: Wood County Board...

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Bowling Green, Ohio

Wood County


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Job Description

Provider Relations Specialist (Open Positions: 1)

Closes On: May 8, 2022 at 11:59 PM EST

Location: Wood County Board of Development Disabilities, Bowling Green, OH 43402
Department: Health Supports & Provider Relations
Division: None
Job Status: Full-Time
Shift: 8:00 AM – 4:30 AM
Days Worked: Mon., Tue., Wed., Thu., Fri.
Hour Per Week: 40
Rate of Pay: $50,440.00 – $52,124.80
Status: Accepting Applications


Job Summary

We are seeking an energetic and dynamic Provider Relations Specialist.

The Wood County Board of Developmental Disabilities (WCBDD) coordinates services for over 1,000 people with developmental disabilities in Wood County. Our mission is to support, empower, and inspire all people. The ideal candidate will be a highly self-motivated problem solver, flexible, detailed oriented and is a team player with time management and organizational skills. who is a team player with time management and leadership skills. 

The Provider Relations Specialist conducts ongoing review of individual service plan process to ensure compliance with all requirements of DODD.

Job Responsibilities

  • Evaluates quality of plans to ensure all elements of person-centered planning are met. 
  • Identify systematic gaps, trends and patterns where additional training may be needed. 
  • Communicate findings with the SSA management team and staff. 
  • Develops/conducts trainings based on these trends and patterns for both providers and County Board staff. 
  • Provides technical assistance to SSA management relative to Office of System Supports and Standards (OSSAS) requirements and processes.
  • Facilitates and conducts provider compliance reviews as assigned by DODD for certified providers who are providing services to persons with developmental disabilities. This will consist of interviews, site visits and documentation of reviews in the ODODD Review Data System (RDS).
  • Monitors for compliance with standards and the Ohio Administrative Code. 
  • Prepares outcome-based reports reflecting individual and systematic recommendations. 
  • Performs necessary follow up related to completed Provider Compliance Reviews and Plans of Correction.  
  • Maintains records of reviews. Ensures the communication of findings of reviews to the appropriate parties. 
  • Consults with providers to improve the quality of services, provides training and education.  
  • Attends, presents and contributes to the content of the  monthly County Board/Provider collaborative meetingsin collaboration with the Provider Relations Coordinator.

    Develops/distributes written materials and conducts activities to recruit potential Certified Providers. 

  • Assists providers through the initial and renewal certification process including linking with ODODD and scanning documents when needed. 
  • Complete new agency and independent provider orientation trainings including review of understanding the ISP and planning process, documentation, incident reporting requirements, billing, training requirements, recertification and compliance reviews, service request process, and County Board contacts. 
  • Conducts mock compliance reviews. Develop and provide training to providers and staff related to compliance/Medicaid/waivers. 
  • Facilitates collaborative training development with Providers and SSA to increase the quality of service and supports in Wood County.
  • Provides technical assistance to providers  in developing new services and/or expanding current services. 
  • Collaborate with the Health Supports and Provider Relations Administrative Assistant III in maintaining an up-to-date Provider email list and the provider search process. Collaborates with the Community Engagement/Communication staff to maintain current information on the County Board Provider website page and assist with social media posts and other Provider marketing strategies.
  • Assist in the development of Provider fairs and Provider recruitment/retention events/projects. 
  • Provides information on waiver policy, regulations, health and safety alerts and other information pertinent to Certified Providers.  
  • Participates in workgroups focusing on service enhancement.

Collaborates with other County Provider Relations staff on procedures of best practice and other initiatives related to Provision of service for HCBS. 

Minimum Qualifications

Knowledge, Skills and Abilities

Provider Relations Specialist –

  • Integrity, honesty, and ethical standards of behavior and decision-making principles. 
  • Carries out policies and procedures in a consistent manner.
  • Excellent organizational and time management skills.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to make independent decisions.
  • Accept changes as positive
  • Ability to handle confidential information.
  • Proficient in Microsoft Office programs. (Word, Excel, PowerPoint)
  • Excellent interpersonal skills.
  • Strong verbal and written communication skills.

Additional Information


Position description for Provider Relations Specialist.pdf


Benefits offered

  • Health insurance
  • Dental insurance
  • Vision reimbursement
  • Retirement through Ohio Public Employees Retirement System (OPERS)
  • Optional deferred compensation plan
  • Tuition Reimbursement
  • Sick, vacation and personal leave


Insurance Information


Conditions of Employment

  1. Must be 18 years old.
  2. Successful completion of general orientation.
  3. Receipt of seven acceptable background required by ORC 3319.39 & OAC 5123:2-2-02.
  4. Must obtain and maintain any training, licenses, registration, or certification mandated by the Board and the State of Ohio.
  5. Must have a medical examination and a one-step PPD test to determine fitness for duty prior to providing direct care service or within 30 days of employment whichever comes first.
  6. Possess/maintain an acceptable motor vehicle record (if required for position) per board guidelines. NOTE: Use of personal vehicle for transporting individuals requires proof of liability insurance.
  7. Receipt of acceptable criminal background report from Bureau of Criminal Identification (BCI) and county sheriff ‘s office of permanent address before starting position as required by ORC 3319.39 and/or OAC 5123.081.

The Wood County Board of Developmental Disabilities is an Equal Opportunity Employer.

Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, color, religion, sex, pregnancy, age, sexual orientation, national origin, ancestry, disability, veteran status, military status, genetic information, or other unlawful reason according to federal, state, or local statutes.

If you are a person with a disability and require accommodations please advise our EEO Officer.


Application Special Instructions



Please ensure all required documents have been completed/included.  Incomplete applications or applications received after the posting deadline will not be considered.

You will receive a confirmation email upon successful completion of your application.


Job Requirements

Minimum Qualifications

Education/Experience Requirements

Must have a Bachelor’s Degree, such as Education, Psychology, Social Work, Special Education, or other related areas. 

Must have a minimum of 2 years of experience working directly with persons with developmental disabilities.  

Two (2) years of plan development experience preferred. 

Prior knowledge/experience with DD/HCBS system of services preferred.   

Must have knowledge of ISP development, Medicaid, Behavior Supports, Residential, Vocational and Non-Vocational services.

Must obtain and maintain ODODD Service and Support Administration certificate. 


Required Documents

Completed, submitted application


Letter of intent (cover letter)


Minimum Qualification Standards:

Must be able to move individuals who are receiving services including adults and children in a safe manner. Must be able to lift, carry and move office supplies, materials, and equipment required for day-to-day operations.

If required by the position you must maintain a current driver’s license in your residing state for the purpose of transporting individuals who are receiving services and/or operation of a Board owned vehicle.

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