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RPO Manager Client Accounts

The Account Manager – RPO is responsible for the day to day management of an account(s) at ADP RPO. This...

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Findlay , Ohio

Hancock County


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Job Description

The Account Manager – RPO is responsible for the day to day management of an account(s) at ADP RPO. This position is accountable for the operational management of the account including internal reports, performance metrics, billing and client management. In addition, the Account Manager is responsible for managing, mentoring, coaching and developing the account team staff and creating positive relationships with internal clients and departments. This position is critical to serve both our clients and candidates. Candidates must have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers, as well as our clients. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: Provide on-going technical account management that serves the client and candidates by collaborating with internal technology team to provide appropriate solution(s). Develop effective sourcing strategies/plans and strategic account enhancements in the process or technology upon identified need or request from client. Consistently work with client contact to resolve operational or technological challenges. Provide excellent customer service to client by: Communicating with client daily and/or adhering to the client communication expectation(s). Establishing a weekly contact/telephone call with client to discuss current account needs and strategic direction. Communicating with hiring managers daily and/or adhering to the hiring managers’ communication expectations. Conducting training for client when appropriate. Facilitating a client “all staff” meeting at least yearly if appropriate. Effectively complete the resource allocation process in accordance with timeline and process. Realistically forecast anticipated revenues to Finance/Accounting. Effectively complete the monthly billing process in accordance with timeline and process. Conceptualize and communicate assignments effectively to transactional resources including but not limited to RMS, COE and PI team(s). Monitor client Service Level Agreement adherence and notify leadership of challenges or discrepancies that need escalated. Provide adequate client specific training to the transactional staff for competency verification. Collaborate with RMS and CRMs to develop sourcing requisitions when appropriate. Monitor CRM pipeline(s) and discuss wins and challenges with them on a one-on-one basis frequently (normally weekly). Review PI guides/prescreens for process improvement and recommend alterations to client. Develop and timely completion of client reporting including but not limited to: Monthly performance metrics (dashboard) Quarterly business reviews Annual account performance reports Daily slate/contingency and fill reports Pipeline reports Ad-hoc reporting Monitor OFCCP compliance metrics and notify leadership and/or client of exceptions or concerns. Conduct Hiring Manager Satisfaction Process/Survey and analyze results. Participate in resource alignment activities for account team including but not limited to interviewing, recruiting, and skill assessment.

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