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Scholarship Operations Advisor

Position Summary The Scholarship Operations Advisor, under the direction of the immediate supervisor, supports the Enrollment Management...

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Bowling Green, Ohio

Wood County


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Job Description

Position Summary

The Scholarship Operations Advisor, under the direction of the immediate supervisor, supports the Enrollment Management division’s mission to recruit and retain students through the leveraging of student financial aid and scholarships. Provides comprehensive financial aid advising to the diverse array of both undergraduate and graduate students. Serves as the primary contact and coordinator for scholarship students receiving the Cleveland Say Yes awards and all external scholarships to BGSU. Serves as University liaison for Academic Works and as the Scholarship Appeal Coordinator. Utilizes professional judgment and detail-oriented skills on a daily-basis to determine financial aid eligibility and renewal while adhering to federal, state and university policies and procedures.

Essential Duties, Tasks and Responsibilities

  • Responsible for coordinating the Scholarship Appeal Process. Coordinates the collection of appeal documents and supporting documentation. Utilizes professional judgment to review appeal documentation and approve or deny requests for 250 scholarship appeals each semester.  Updates student account with scholarship awards & tracking data.
  • Serves as a SFA liaison to BGSU Departments and College Offices that utilize the Academic Works (AW) scholarship database to award 900+ University Foundation awards. Primary responsibilities include trouble shooting AW errors for the awarding departments, updating application data and assisting with data reporting to the departments at both BG and Firelands campus.
  • Serves as Cleveland Say Yes Scholarship Program Coordinator.  Works with Cleveland area scholarship coordinator to award, report and reconcile funds each term to qualified applicants. Inputs and updates data in the Cleveland Say Yes Scholarship system.
  • Serves as primary contact for processing scholarship checks received from external agencies to BGSU.  Works closely with the Office of the Bursar to apply funds based on each donor’s terms and conditions.  Contacts donors as needed to award and/or return unused funds. Over 200 scholarships annually worth $4K+.
  • Assists with the Scholarship Maintenance process that ensures BGSU’s most prestigious scholarships are accurately renewed each year.  Runs queries, analyzes data and makes updates to student’s financial aid accounts for each of the student cohorts.  Approximately 47% of the student population.
  • Coordinates BGSU’s AmeriCorps program.  In addition, provides back up to the Coordinator of Scholarships on processes including; but not limited to, Graduate Scholarship Contracting, State Aid Awards (COF, OCOG, OSO, OWO), Athletic Aid, HR Fee Waivers, and Miscellaneous Scholarship duties.
  • Advise current and prospective students/families from all campus’, careers and special enrollment groups on the availability of financial aid applications, resources and options (approximately 80% of student pop.).  Educate financial aid recipients on the financial aid process, policies and regulations that may result in adverse decisions. Work closely with the Office of the Bursar on a daily-basis to resolve outstanding balances and minimize university collections and deregistration numbers.
  • Routinely exercises sensitivity and professional judgment relative to confidential student and family financial matters.

Knowledge, Skills or Abilities

  • Must maintain an in-depth knowledge of federal, state and other agency laws and regulations that govern student financial aid programs (training provided)
  • Must maintain an extensive working knowledge of SFA’s policies and business procedures/practices as well as maintain a reasonable understanding of selected policies, procedure and practices from offices that interact most closely with SFA
  • Understanding of the functions of an institution of higher education, including recruitment/retention, academic and student affairs
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Excellent time management and organizational skills
  • Ability to interact professionally with diverse individual including students, faculty, staff, alumni, and representatives of external agencies
  • Ability to maintain a high level of confidentiality of information as required by federal law
  • Knowledge of computer applications including but not limited to: Microsoft Office, Microsoft Outlook, People Soft/CSS, an ability to learn and adopt other technologies and comfort level to use computer database, word processing, spreadsheet programs and web-based applications
  • Experience in Microsoft Excel to create spreadsheets for reporting purposes; ability to calculate fractions, decimals, and percentages
  • Work in a team environment while also being able to work independently based on tasks
  • Motivated and willing to make decisions that will positively affect recruitment and retention

Diversity Statement

In addition to your cover letter and resume, you will be required to upload a written response to the diversity and inclusion question listed below.  The Diversity Statement should not exceed 1 page that is double-spaced with 1-inch margins, using 12pt. font. 

  • How have you incorporated equity, diversity, and/or inclusion into your current or a previous position?


Full-time, Administrative staff position available. Administrative Grade Level 352.  Salary is commensurate with education and experience. Full benefit package available.



Bowling Green State University provides a comprehensive benefit program as part of a total compensation package.  This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, holidays and parental leave.  For more information please visit Benefits-at-a-Glance.pdf (

Deadline to apply:  January 19, 2022

To Apply

For a complete job description & to apply for this position visit or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421.


Job Requirements

Minimum Qualifications

Bachelor’s degree in education, business or related field.  Degree must be conferred at the time of application.

The following experience is required:

  • 1 year experience working in customer service or an administrative office using critical thinking skills and attention to details.

The following experience is preferred:

  • Experience working in higher education institution with direct student contact.

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