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Senior Collector

Concordance Healthcare Solutions has a job opening for 1-2 Senior Collectors in our Tiffin, Ohio or Andersonville, Tennessee locations. This...

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Tiffin, Ohio

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Job Description

Concordance Healthcare Solutions has a job opening for 1-2 Senior Collectors in our Tiffin, Ohio or Andersonville, Tennessee locations. This position will have the responsibility of managing a portfolio of customer accounts in advanced stages of delinquency. The Accounts Receivable Senior Collector is responsible for proactively resolving collections issues as well as acting as a problem solver for less experienced collectors with accounts that have the most collection accounts.
This is an internal promotional opportunity for current Concordance Healthcare Solutions employees only.

What You Will Do:

Proactively resolves collections by examining customer payment plans, payment history, credit line
Maintain contact with all accounts at least twice per month
Contact accounts with 90+ days past due accounts weekly via phone. Communicate to Accounts Receivable Manager when accounts are approaching 90+ days past due
Maintain phone contact on all accounts 60+ days past due
Maintain weekly contact logs to show collector’s volume of contact; utilize log to assist with timely follow ups with customers. Submit logs to Accounts Receivable Manager weekly
Develop and maintain procedures to ensure customers are paying according to agreed upon payment plan; follow-up promptly when customers fail to pay as they promised
Educate customers on payment terms and solve issues with habitual slow paying accounts
Run and utilize weekly and monthly aging reports to manage their assigned customers’ payment history
Utilize Account Receivable Manager and/or Sales team for resolving very difficult situations. Contacting the Sale team should be reserved for crucial situations, after Collector has exhausted their available resources
Maintain and monitor list of customers “On Hold,” ensuring that customers are in compliance with credit policies
Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to customer accounts.
Work closely with cash application position to clarify and resolve any payment discrepancies. Follow up with customers if there are any discrepancies on payments
Providing copies of invoices and/or updated reports to customers when required
Verifies validity of account discrepancies by obtaining and investigating information from sales, contracts, customer service departments, and from customers. Resolves discrepancies.
Develop relationships with customers to allow for better communication going forward
Cross train in cash application; act as a backup for Accounts Receivable Specialist-Cash Applications as required
Demonstrate the ability to handle a portfolio and produce exemplary results
Act as trainer/problem solver for less experienced collectors with accounts that have the most collection accounts
Educate collectors in terms of routine, work habits, and follow-up.
Help less experienced collectors improve the results in their portfolios
Other duties as assigned

Work Location:

This role is located in Tiffin, Ohio or Andersonville, Tennessee

We offer great benefits and competitive pay!
Health, Life, Dental, Vision Insurance
Paid Vacation and Personal time, Paid Holiday
401K Retirement Plan – Company match
Company paid Short Term & Long Term Disability
Profit Sharing Program

Concordance Healthcare Solutions, LLCis committed to beingthe most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence.Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact [email protected]

Position will remain open until filled.
Interested applicants should apply on-line at: .

  Apply for this Position

Concordance Healthcare Solutions, LLC hires and promotes people on the basis of their actual and potential abilities.  We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, marital status, disability, genetic information status as a covered veteran or any other covered individual in accordance with applicable federal, state and local laws.  Concordance Healthcare Solutions, LLC is a drug-free workplace and conducts post-offer, pre-employment background screenings including employment, criminal history and drug testing.

Job Requirements

What You Will Need to be Successful:

Must be a current Concordance Healthcare Solutions employee
High school diploma required; 2 year college degree in business or related field preferred
Minimum of 5 years of previous experience in an Accounts Receivable
Previous collection experience is required
Strong analytical skills with the ability to analyze accounts and proactively identify issues
Advanced Excel knowledge is highly preferred
Ability to function with high accuracy and dependability. Must have a strong attention to detail
Strong organizational and time management skills with the ability to budget time and meet deadlines
Excellent verbal and written communication skills
Ability to communicate effectively across all levels of customer’s organization
Ability to multitask and manage time amid multiple deadlines
General math skills are required
Must be goal oriented and have desire to achieve positive results
Ability to work independently
Must be able to successfully pass a pre-employment drug screening and background check

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