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Service Coordinator

Advanced Drainage Systems EEO Statement: Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive...

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Findlay, Ohio

Hancock County


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Job Description

Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Coordinator


Job ID: 2022-13149
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service
Advanced Drainage Systems



At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.


We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at


The Service Coordinators main function is to be a point of contact for the CSR’s and Sales Representatives to expedite deliveries and locate inventory to satisfy customer requirements. The service coordinator should understand inventory and production scheduling as well as order entry and customer service requirements. A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency. This position requires a highly motivated team player willing to work with other team members to achieve results.


The responsibilities of this position include, but are not limited to:


  • Expedite orders to meet delivery needs of customer
  • Follows up on Back-orders to ensure they ship in a timely manner
  • Communicate delivery changes to Sales, CSR and customer
  • Train CSR’s on how to break down orders into truckloads
  • Resolve territorial disputes btw Plants or Yards
  • Resource orders as needed
  • Liaison for the sales department, logistics department, inventory planning and customer service
  • Interface with co-workers and customers in reference to customer issues.
  • Main point of contact for Sales Reps and CSR’s with delivery issues
  • Research delivery options and respond to appropriate parties in a timely manner
  • Works with other Service Coordinators to meet the needs of our customers
  • Coordinates bumping decisions with the Zone Manager
  • Champion the improvement of On Time Delivery % and overall improvement in the customer service metrics




Apply Here:

Job Requirements

Job Skills:


This position should possess the following skills/knowledge:


  • Excellent Verbal/Written Communication
  • Ability to work with others to find a solution
  • PC/Computer/Oracle
  • Works with a sense of urgency




Educational Requirements:


  • High School Diploma
  • College Degree Preferred



Preferred Experience:


  • Dispatch or Customer Service – 2+ Years
  • Windows XP and Microsoft Office
  • Oracle
  • LoadMaster/Nistevo/CTS


Physical Requirements:


  • Ability to sit for long periods


  • Ability to wear a headset for long periods



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