SR. SUPPORT ENGINEER
Job Description (Posting). 1) Part of IT team to assist in DATA conversion & upload in PLM systems ( Enovia &...
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Wayne, OhioWood County
Job Description (Posting).
1) Part of IT team to assist in DATA conversion & upload in PLM systems ( Enovia & Teamcenter)2) Work towards uploading the JT data in Teamcenter and fix issues if any3) Upload CATIA data in Enovia and fix any issues during the process and make it available to designers4) Coordinate with designers in case of any data issues during the upload/download process and get them fixed5) Support designers and assist them in resolution of issues related to infrastructure, software (CATIA) access or usage6) Coordinate with IT team during upgrades of the software versions (Teamcenter/NX or CATIA/Enovia) and perform testing7) Prepare reports during major sync point activity and provide status to management (1.) To determine and document possible cause of the issue by evaluating and analyzing the symptoms (2.) To create and implement processes and to perform Knowledge transition of the same. (3.) To identify opportunities for automation and implement the same to improve the efficiency (4.) To Interact with customers for ticket clarification and providing resolution. (5.) To troubleshoot issues or offer alternative solutions for tickets raised by client
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