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TQA Field Tech

JOB SUMMARY With limited supervision, verify that the premise wiring & services meet all company installation & service specifications for...

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Findlay, Ohio

Hancock County


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Job Description

With limited supervision, verify that the premise wiring & services meet all company installation & service specifications for residential & SMB commercial customers
Perform basic-complex installation, troubleshooting & repair of video, internet, telephone services from tap to CPE or other demark locations for residential & SMB customers
Perform quality control inspections by reviewing work completed by contract & in-house technicians
Test & repair network hardware for residential/commercial customer services
Provide exceptional service to customers as well as their technical representatives, ensuring that Charter services interface as expected with business systems
Perform quality control inspections & repair residential, complex residential & commercial customer premise HFC network workmanship of in-house & service partner workforces to ensure compliance with quality & safety guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA & FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals, Employee Handbook)
Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential & commercial environment from the tap to the connection of the CPE; including but not limited to, all necessary wiring of interior/exterior associated equipment in the forward & return signal path of the CPN
Configure, install & maintain Network Wi-Fi products to routers, gateway servers, Ethernet switches, wireless access points & other components within HFC
Interact with business customers & representatives, demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service related issues
Respond to equipment failures, troubleshoot & repair equipment while providing the customer with productive communications regarding repair process
Assist supervisor in following up on unacceptable workmanship to ensure work is completed to
satisfactory levels
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices &/or work orders
Operate a company vehicle in a safe & responsible manner; Clean, maintain, stock & secure assigned vehicle & equipment, in accordance with company policies
For applicable systems: Perform repair & maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices & backup powering; Initiating DHCP script
Perform other duties as requested by supervisor

Work indoors in confined space, poorly ventilated areas (e.g. attics, basements &/or crawlspaces)
Exposure to dust, dirt, noise, insects, rodents, pets, & cleaning solutions
Work outdoors in all kinds of weather & at all times of the day or night
Work performed near power lines & electricity
Work performed at various heights above ground on telephone/power poles
Work & travel in inclement weather
Work in commercial or factory type environments
Occasionally required to work overtime as the business needs dictate
May be required to work an on-call rotation as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate
Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability TQA165  300957  300957BR

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Job Requirements

Skills/Abilities & Knowledge
Ability to adhere to local, federal regulations & company policies
Advanced understanding of the TCP/IP stack & associated abstraction layers
Advanced knowledge of network designs, network architectures & network topologies
Ability to inspect & repair aerial & underground HFC drop system
Ability to prioritize & organize effectively
Ability to positively influence others & facilitate change to resolve quality issue
Ability to read, write, speak & understand English
Ability to carry, climb & operate extension ladder (approx. 32 ft high & 90 lbs)
Ability to differentiate between different sizes & colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to use electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools & equipment, including gaffs, ladders, & fully loaded tool belts
Ability to drive Company vehicle in a safe & responsible manner
Ability to safely use weight-bearing equipment (i.e. gaffs, safety harness, ladders) within the maximum weight limitations of that equipment
Ability to perform job from high places (i.e. poles, roofs)
Ability to work while standing 50 – 70% of the time
Ability to work with small components & wires to make cable connections
Ability to travel (including during inclement weather) to/from assigned territories & company facilities
Ability to work outside for extended periods in any season & during inclement weather
Familiarity with computer operating systems, a myriad of consumer & commercial communications devices & computer software applications
Ability to complete documentation accurately
Experience working with complex structure cabling, including Cat 5/6 cabling
Experience in configuring & installing routers, Internet gateway services, Layer2/3 Ethernet switches & wireless access points in commercial environments
Certifications &/or Licenses
Valid driver’s license with satisfactory driving record within Company required standards
Industry & vendor specific certifications & training (NCTI, SCTE) CCNA or other industry accredited certification
High School Diploma or equivalent work experience
Related Work Experience
6 months+ Field Technician V or equivalent work experience  1+ years IP networking experience
Installation & repair of WAN/LAN & wireless router related equipment experience
Skills/Abilities & Knowledge
Ability to use personal computer & software applications
Knowledge of company products & services
Experience with consumer education of products & services
Experience & knowledge of POTs services, IP networking, PBX, point of sale equipment
Knowledge of company products & services
Knowledge of basic mathematics & electronics
Knowledge of drop loss calculations
Knowledge of National Electric Code & National Electrical Safety Code

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