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Workforce and Family Services Supervisor

Job Description The Seneca County Department of Job & Family Services is seeking qualified applicants for a Workforce and...

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Tiffin, Ohio

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Job Description

Job Description

The Seneca County Department of Job & Family Services is seeking qualified applicants for a Workforce and Family Services Supervisor position.  

GENERAL DESCRIPTION:  Directly supervises the Financial Assistance Caseworkers and Employment Services Caseworkers and oversees the public assistance services offered to customers.

EQUIPMENT OPERATED:  Computer, scanner, fax, telephone, copier, vehicles (must have a valid Ohio driver’s license)


  • Provides direct supervision to staff doing work for public assistance and workforce programs including Ohio Works First (OWF), Prevention, Retention and Contingency (PRC), Workforce Investment and Child Care and other assigned programs
  • Assigns cases
  • Monitors quantity and quality of cases
  • Ensure compliance with local, state, federal rules/laws
  • Ensures employees receive orientation and training
  • Evaluates employee performance
  • Administers discipline
  • Recommends need for new staff and assists with interviews
  • Reviews, approves, denies employee request for leave
  • Makes recommendations for staffing
  • Interprets, clarifies and recommends changes to policies and procedures
  • Conducts staff meetings
  • Assists with difficult or volatile cases
  • Monitors caseloads and the placement of customers in educational training programs
  • Provides coverage
  • Makes referrals
  • Prepares quarterly and monthly reports
  • Provides guidance on state wide computer systems
  • Attends conferences, workshops and trainings to obtain and maintain knowledge of current regulations
  • Regular and predictable attendance

Knowledge of

  • Policy and procedures
  • Supervisory and training practices
  • Program implementation
  • Computer operations
  • Social welfare issues
  • Fraud reporting practices

Skills in

  • Organization
  • Communication
  • Writing
  • Typing/Word Processing
  • Interviewing

Ability to

  • nterpret policy and procedures
  • Supervise
  • Understand manuals and verbal instruction
  • Deal with a variety of problems and concerns
  • Work independently
  • Take emergency action
  • Work with the elderly, ill mentally challenged and physically handicapped people
  • Present a positive image to the public
  • Maintain confidentiality
  • Maintain accurate records
  • Maintain effective working relationship with supervisor and co-workers

WORKING HOURS:  Full flex – May require unusual hours

PAY:  New hire rate $21.12/hour

TO APPLY:  Interested applicants should submit a resume and cover letter outlining how the qualifications for this position are met to Ginger Mack, Clerical Specialist 4/HR at Seneca County Department of Job & Family Services at 900 E. CR 20, Tiffin.


Contact Information

Mailing Address:
Seneca County Department of Job & Family Services900 E. CR 20
Tiffin, OH 44883

Job Requirements

EDUCATION:  High School Diploma or GED


  • One year experience as a Quality Control Reviewer or
  • Completion of undergraduate major core coursework in behavioral science, social science or education or
  • Two years experience in a position similar to a Financial Assistance Caseworker or Employment Services Worker or
  • Completion of two years of technical education in behavioral science or social science or
  • Two years or four courses in behavioral science or social science or
  • Six months or one course experience in business math, business English, interviewing techniques, typing, keyboarding or word processing

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